Use case : automation
AI email triage
AI email triage reads every message in your shared inboxes, sorts and prioritizes it, drafts the routine replies in your voice, escalates what needs a human, and makes sure nothing sits unseen, with your team approving and sending rather than sorting.
The problem
Shared inboxes are where responsiveness goes to die: enquiries, spam and internal noise mixed together, answered in arrival order rather than importance, with the important messages found later, apology attached.
Systems it touches
How it works
The automated version, step by step.
- Read
- Prioritize
- Draft
- Escalate
- Learn
- 01
Read
Every inbound message classified: type, urgency, customer, sentiment.
- 02
Prioritize
Urgent or high-value messages surface immediately to the right person.
- 03
Draft
Routine enquiries get grounded replies drafted from your knowledge base, in your voice.
- 04
Escalate
Complaints, risks and complex matters escalate with a summary and suggested action.
- 05
Learn
Your edits teach the system; the gap report shows what knowledge to add.
What changes
Inboxes go from arrival-order archaeology to a triaged queue where urgent matters surface in minutes, routine enquiries get quality replies fast, and coverage exists even when the team is heads-down.
Variations by industry
Works for support desks, sales inboxes, professional services enquiry handling and internal IT/service desks, with classification schemes configured per team.
Common questions.
Replies start in approval mode and earn automation per category as accuracy proves out on your real traffic. Low-confidence or sensitive categories stay human permanently.
You define it during setup: keywords, customers, topics and sentiment weights, tuned against your actual inbox history in shadow mode.
No: it runs on top of it. Your helpdesk remains the system of record; triage and drafting happen inside it.
Tell us what is eating your team's hours.
A short brief, answered within one working day. The first call is free, and if AI is not the right answer, we will say so on that call.
First call free : honest about fit : no obligation