Use case : automation
AI WhatsApp automation
AI WhatsApp automation puts a capable assistant on the channel your customers already use: enquiries answered instantly, bookings made, documents exchanged, updates delivered, via the official WhatsApp Business API with clean human handover when a conversation needs a person.
The problem
Your customers live on WhatsApp; your business runs on email and phone. Enquiries arrive on WhatsApp at all hours, get answered when someone is free, and the ones that wait quietly buy elsewhere.
Systems it touches
How it works
The automated version, step by step.
- Connect
- Understand
- Act
- Hand over
- Record
- 01
Connect
The WhatsApp Business API connects your number(s) with proper templates and consent.
- 02
Understand
Every inbound message understood in context: intent, language, history.
- 03
Act
Questions answered from your knowledge; bookings made; quotes prepared; files exchanged.
- 04
Hand over
Human conversations continue in the same thread whenever needed, with full context.
- 05
Record
Every conversation logged to your CRM with outcomes.
What changes
The channel your customers prefer becomes your most reliable one: instant answers at any hour, bookings without phone tag, and a complete record of every customer conversation.
Variations by industry
Deployed for local service businesses, clinics, travel operators, agencies and ecommerce support, with per-industry conversation flows and templates.
Common questions.
The official WhatsApp Business API, with approved message templates, consent handling and number verification. Unofficial automation risks number bans; we do not build it.
Yes, within WhatsApp's template and consent rules: appointment reminders, order updates, delivery notices and follow-ups, all properly opted-in.
Handover is one message away: the human sees the full conversation and continues in the same thread. The assistant never traps customers.
Tell us what is eating your team's hours.
A short brief, answered within one working day. The first call is free, and if AI is not the right answer, we will say so on that call.
First call free : honest about fit : no obligation